Assertiveness is an important trait in leaders. It’s the force that pushes new ideas, does moonshots and leads people to achievement they didn’t know they were capable of. Assertiveness shows up when a leader demands better results, negotiates better deals, … Continued
In a recent Harvard Business Review article, behavioral scientist Francesca Gino notes that 70% of the more than 3,000 employees she surveyed said they “face barriers to asking more questions at work.” Yet, she argues, organizations cultivating curiosity are more likely to … Continued
In response to: https://www.trainingjournal.com/articles/opinion/employee-satisfaction-why-you-need-care Employee happiness is not nearly as important as engaged employees. You can work with people who are happy at work and totally checked out. Employee engagement is what counts, not happy. When you think about “engagement” many companies … Continued
The United Airlines website states: We need to have a product we are proud of and employees who like coming to work every day. Our goal is to make every flight a positive experience for our customers. While commendable United … Continued
As a CEO leader, annual performance reviews were one of my least favorite tasks. Most managers I reviewed viewed them like having to drink sour milk. I asked my executives to review themselves ahead of time, match each strength with a … Continued
In prior generations, the job of manager was often defined by telling people not only what to do, but how to do it. The team member was not asked to think, they were asked to execute without question. In … Continued
McDonald’s new CEO Steve Esterbrook takes over a company in crisis: same-store sales, a key investor metric, are shrinking. CEO Easterbrook is a Brit and brings new ideas to corporation. To understand the size of the challenge, consider the scale … Continued